Terms & Conditions — FY Project

Last updated: 9 November 2026

These terms apply when you buy in-person sessions or the online training plan from us, and when you use the FYP app. By buying from us or using the app, you agree to them. Please read them alongside our Privacy Policy.

1. Who we are

FY Project is a trading name of Project FY Ltd, a company registered in England and Wales (company number 13171626), registered office 167-169 Great Portland Street, 5th Floor, London W1W 5PF. In these terms, “we”, “us” and “our” mean Project FY Ltd.

You can contact us at hello@fyproject.co.uk.

2. What we provide

• In-person sessions: one-hour personal training sessions with JC.
• Online training plan: a personalised training plan from JC, delivered through the FYP app.
• The FYP app: your plan, progress tracking, food diary, calorie calculator, measurements and the Mind section.
• Mind support: self-guided tools and check-ins in the app, designed by a qualified therapist.

On the online plan you also get:

• Weekly check-in: JC checks in on your training and progress, with a quick call when needed
• Monthly review: JC reviews your progress and adjusts your plan as needed

Messages you send in the app are answered within 48 hours while your app access is active. Messages are not instant.

Access to the app is by invitation only. Your account is personal to you and cannot be transferred.

3. Prices and payment

• Online training plan: £149 a month, paid monthly in advance.
• FY Start (in-person session): £50 for one hour.
• FY Go (4-session package): £180 (£45 a session).
• FY Transform (8-session package): £280 (£35 a session).

If you join the online plan before your 7-day app access ends, your first month is £99, then £149 a month.

Payments are taken securely by Stripe. We may suspend or cancel your access for non-payment.

4. Cancelling the online plan

The online plan has no minimum term and no long-term contract. You can cancel at any time by emailing hello@fyproject.co.uk. We will confirm your cancellation by email. Your cancellation takes effect at the end of the month you have already paid for, and you keep your access until then. We do not refund part months, except under the 14-day right in section 5.

5. Your 14-day right to cancel

You have the right to cancel within 14 days of buying, without giving a reason. To cancel, email hello@fyproject.co.uk and tell us clearly that you want to cancel. If you asked us to start within the 14 days, you pay for what we have provided up to the time you cancel, and we refund the rest. We will refund you within 14 days of your cancellation, using the payment method you paid with.

6. In-person sessions

• Please give at least 48 hours’ notice to cancel or reschedule a session.
• If you cancel or reschedule with less than 48 hours’ notice, or do not turn up, the session counts as used. If you have a session package (FY Go or FY Transform), it counts as one of your package sessions.

7. Session packages (FY Go and FY Transform)

Session packages must be used within 1 month of purchase. If you cancel within the 14-day cooling-off period after asking us to start, we keep the package price per session for each session already delivered (£45 for FY Go, £35 for FY Transform) and refund the rest.

8. Your app access

• A single session includes app access for 7 days from the first session.
• An FY Go or FY Transform package includes app access while your package is active.
• The online plan includes app access while your plan is active.

9. Health declaration

Before your first session, or before we issue your plan, you must complete a health questionnaire (PAR-Q) and tell JC about any injury, illness, medication or condition. You should check with your GP before starting exercise if you are unsure. You are responsible for giving accurate information.

We explain how we use your health information in our Privacy Policy.

10. Health and fitness

FY Project’s training content and coaching are for general fitness purposes and are not a substitute for medical advice. You should consult a doctor before starting any new exercise programme, particularly if you have an existing injury or medical condition, or are pregnant.

You perform all exercises at your own risk. FY Project, its trainers and Project FY Ltd are not liable for injury arising from your use of the training plans, except where caused by our negligence.

11. Mind support

The mind support is self-guided tools and check-ins in the app, designed by a qualified therapist. It is not therapy, counselling or medical treatment, and FY Project is not a crisis service. If you are in crisis, please contact emergency services (999) or a crisis line such as Samaritans (116 123) rather than the app.

12. When your access ends

Your app access ends when your 7-day access, your session package (FY Go or FY Transform) or your online plan ends. We pause your access to the app and keep your account for 12 months so you can come back and carry on. After 12 months, we delete your account and your data. You can ask us to delete your account and your data at any time by emailing hello@fyproject.co.uk.

13. Who can buy

You must be 18 or over. We cannot accept clients under 18.

14. Your responsibilities and our content

You agree to provide accurate information (including health information relevant to training safety), use the app only for your own personal use, and not share your login with others.

All training plans, exercise content, mind support content, branding and app content are the intellectual property of Project FY Ltd and may not be copied, redistributed or used commercially without permission.

15. Complaints

If you are unhappy, email hello@fyproject.co.uk and we will reply within 7 working days.

16. Changes to prices and these terms

We may change our prices or these terms from time to time. We will give you at least one month’s notice before we change the price of your online plan, and you can cancel before the new price starts. The latest version of these terms is always on this page.

17. Our liability and the law

Our total liability to you is limited to the fees you paid in the preceding 3 months, except for liability that cannot be excluded by law (for example death or personal injury caused by negligence). Nothing in these terms affects your legal rights as a consumer.

We may end your access if you break these terms, do not pay, or misuse the app.

These terms are governed by the laws of England and Wales.